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Terms Conditions for Your pbc app Account

These terms set out what you agree to when you open and use your pbc app account. Access and eligibility depend on your local law and the regions where our services are available — read through before you start.

Account eligibility rulesWallet & payment termsJurisdiction-dependent accessAccount conduct policyHow to contact us

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What These Terms Actually Cover

pbc app Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pbc app, you accept these terms in full. They apply to every action you take — depositing via bKash, Nagad, or Rocket, placing a wager, withdrawing funds, or contacting support. We may update these terms when our services change; we'll notify

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you through your registered account before any material change takes effect. Continued use after that notice means you accept the updated version. These terms do not override your rights under applicable Bangladesh consumer law. Access to certain features depends on your location and whether our services
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are permitted under local regulation in your eligible region. If you are accessing from a jurisdiction where online wagering is restricted, you are responsible for knowing and following your local rules. We do not make representations about legal availability in any specific location beyond what is
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stated in our eligibility section. Account holders must be of the minimum legal age required in their jurisdiction. We reserve the right to suspend or close accounts that breach these terms, including accounts found to be operating in ineligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How We Handle Your Account Under These Terms

Account Security

Your account is protected with OTP verification on login and withdrawal. We never store your bKash or Nagad PIN — payment confirmation happens inside your own wallet app.

Data Retention

We keep your account and transaction records for as long as required by applicable law. You can request a summary of your data by contacting support from your registered email address.

Requesting Changes

To update your registered details or request account closure, contact support via live chat or email. Identity verification is required before we process any sensitive account change.

Cookies & Session Data

We use session cookies to keep your lobby state and wallet selections active. You can manage cookie preferences through your browser settings; some features require session cookies to work.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon inside your account dashboard. Our support team can walk you through any clause in these terms or help with an account query in real time.

Email Support

Send a detailed message to our support address from your registered email. We respond to terms-related queries including account status, access disputes, and wallet questions.

Help Centre

Our Help Centre covers common terms questions — account eligibility, payment rules, and what happens when you request account changes or closures.

Common Questions About These Terms

These terms apply to anyone who opens an account on pbc app. Eligibility depends on your local law and the regions where our service operates — access is not available everywhere.

Yes. We'll notify you through your registered account before any material change. If you continue using your account after that notice, you've accepted the updated terms.

We may suspend or permanently close accounts that breach these terms. This includes accounts used in ineligible regions, accounts with fraudulent activity, or accounts that violate our conduct rules.

Contact our support team from your registered email address. We'll verify your identity and provide a summary of the account and transaction data we hold for you.

No. Payment confirmation for bKash, Nagad, and Rocket happens inside your own wallet app. We receive a transaction reference only — your wallet PIN never passes through our system.

Reach out via live chat or email support from your registered address. We'll ask you to verify your identity, then process the closure and confirm any remaining wallet balance steps.

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