Reference

Legal Terms That Cover Your Account

Your use of pbc app depends on your local law and the eligible regions we serve — access is not universal, and we're clear about that.

Account TermsData & PrivacybKash · Nagad · RocketJurisdiction NoticeContact Rights
pbc app Legal Terms That Cover Your Account
DATA AND SECURITY

How We Handle Your Account and Data

Security and data handling are not afterthoughts at pbc app — they're built into how the platform processes every bKash, Nagad, and Rocket transaction. Here's what that looks like in practice.

Data Retention

We keep transaction and account records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support through your account dashboard.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu on any page.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never ask for your bKash or Nagad PIN — any message doing so is not from us.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a request via Account Settings or email support. We aim to respond within five business days.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to report a concern, our support team handles legal and account queries directly. Reach us through any of the channels below — we respond to data and policy requests separately from general account help.

Team online

Live Chat

Open the chat widget from any page on pbc app. Legal and data queries are flagged to the right team and handled within one business day.

Email Support

Send your query to our support address listed in your account dashboard. Include your registered mobile number so we can locate your account quickly.

Account Dashboard

Log in and navigate to Account Settings to submit a data access or deletion request directly. Requests submitted here are tracked and acknowledged automatically.

Common Questions About Our Terms

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

These terms apply to anyone who opens an account on pbc app. Access depends on your local law and eligible region — it is your responsibility to confirm that using the platform is permitted where you are.

Yes. Log in, go to Account Settings, and submit a data access request. You can also email support with your registered mobile number. We respond to data requests within five business days.

Payment transactions go through bKash, Nagad, or Rocket directly. We receive only the confirmation reference needed to credit your wallet — we do not store your mobile banking credentials or PIN.

We post notice of material changes on the platform before they take effect. Continuing to use your account after the update is posted means you accept the revised terms.

Submit a deletion request through Account Settings or contact support by email. Include your registered mobile number so we can locate and process your request without delay.

If any clause in these terms is found unenforceable under your local law, that clause does not apply to you. The remaining terms continue in full force for your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.