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How pbc app Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use pbc app, how we use it, and what rights you have over it — including how to request access or deletion.

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pbc app How pbc app Handles Your Personal Information
DATA HANDLING

How We Protect and Manage Your Information

We take a straightforward approach to data security — your account information is encrypted in transit and at rest, and access inside our team is limited to what each role actually needs.

Account Security

Your login is protected by OTP verification sent to your registered number. We never store your bKash or Nagad PIN — only the transaction reference your wallet provider returns.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit most. You can manage cookie preferences from your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain records for the period required under applicable law, then delete them from our systems.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We aim to respond to all data requests within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we handle your information, want to request a copy of your data, or need to report a concern, our support team is here to help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a chat from inside your account dashboard — the fastest way to raise a data or privacy question with our team.
Email Support Send your request to our support address for written confirmation. We handle data access and deletion requests by email.
Help Centre Our help pages cover account data, wallet verification steps, and how to update your personal details without contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often about data, account information, and your rights as a pbc app account holder.

We collect your name, contact details, and the payment method you register with — bKash, Nagad, or Rocket. We also log device and session data to secure your account.

We share only what payment processors need to complete your transaction. We do not sell your personal data. No third party receives your full account profile.

Contact our support team by live chat or email with your account details. We will verify your identity and send your data summary within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your data after the retention period required by applicable law has passed for your account.

Your bKash, Nagad, and Rocket transactions are processed directly by those providers. We store only the transaction reference, never your wallet PIN or full account number.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust or block cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.